In less than a month, and through working sessions with your teams, we make visible how value reaches the customer for a specific product or service: the steps, the processes, the regulations, and the people involved. The result is a shared map that highlights where value gets stalled and what to change first.
the
problem
Delivering a loan, an insurance policy, or a digital service spans across many departments, systems, regulatory controls, and approvals. Each team knows their part well, but the entire journey isn't documented anywhere.
That is why many decisions are based on assumptions: one step is improved only for the delay to shift to the next, or teams argue over which department is holding up delivery without the data to actually know.
01
A shared map
The end-to-end value journey, built and validated with the participating teams.
LSA Global
02
Localized bottlenecks
Where waiting times, rework, and approvals pile up, and what their root cause is.
McKinsey
03
Patterns and Antipatterns
The behaviors that foster problems and the quick fixes the organization uses to alleviate them.
McKinsey
04
Decisions and information
How decisions are made throughout the flow and where the information needed to execute them stops.
05
Cross-functional alignment
Clarity on how each part of the flow connects: a single starting point for all teams.
06
Clear priorities
What to change first to improve delivery with the least effort.
what
bettter
We map the value stream of a product or service in less than a month, in working sessions with your teams: where value slows down and what to change first.
We start with a specific product or service. In our sessions, we bring together people from each area to jointly reconstruct the sequence of steps that creates value for the customer, the internal processes that support it, the regulations that shape it, and the metrics for each stage. Using this map, we pinpoint points of friction, redundancies, wait times, and the patterns that cause them.
the
approach
It is the first phase of the bettter method: a short, well-defined process that, in less than a month, goes from selecting the product or service to agreeing on improvement priorities.
01
Narrow the scope
We select the product or service and the areas involved in it.
02
Bring departments together
We talk with the teams and review data to understand what the customer receives and how.
03
Map the value stream
In group sessions, we bring the entire sequence to light: steps, processes, regulations, people, and metrics.
04
Identify bottlenecks
We identify where the flow slows down and its root cause.
05
Prioritize
We agree on what to change first and how to approach it: operating model redesign, automation, or channels.
frequently
asked
It is the complete journey an organization takes to deliver value to a customer, from the moment a need arises until it is resolved: the steps, the internal processes, the areas involved, and the regulatory requirements at each step.
Less than a month. We work in group sessions with the involved departments, focusing on a specific product or service.
The people from the areas involved in the journey of the chosen product or service, because they are the ones who know each stage.
The map guides decisions: redesigning the operating model, adjusting the structure, or automating the steps that warrant it. It is also the first phase of the bettter method.
other
services
cases
